Privacy Policy for Meridian Wayfinders

At Meridian Wayfinders, your privacy is paramount. This Privacy Policy outlines how Meridian Wayfinders collects, uses, maintains, and discloses information gathered from users of our online platform and travel services. We are committed to protecting your personal data in compliance with applicable data protection laws, including the GDPR.

1. Information We Collect

We collect various types of information to provide and improve our travel and hospitality services.

• Personal Identification Information: This includes information you voluntarily provide when you interact with our service, such as your name, email address, postal address, phone number, date of birth, passport details, visa information, dietary restrictions, health considerations relevant to travel, and payment information. This is typically collected when you inquire about services, book travel, or request assistance.
• Travel Preferences and Details: Information related to your travel preferences, desired destinations, specific interests for bespoke travel experiences, accommodation choices, flight preferences, and details for corporate travel management, MICE events, or group tours.
• Communication Data: Records of your correspondence with us, including emails, chat transcripts, and phone calls.
• Usage Data: Information on how you access and use our online platform, such as IP address, browser type, operating system, referral sources, pages viewed, and access times. This helps us understand user behavior and improve our service. This data is generally non-identifying.
• Transaction Data: Details about the services you have purchased from us.
• Cookies and Tracking Technologies: Our online platform uses cookies and similar tracking technologies to enhance your experience, analyze trends, administer the platform, track users' movements around the platform, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.

2. How We Use the Collected Information

Meridian Wayfinders collects and uses your personal information for the following purposes:

• To Provide and Manage Services: To plan and execute bespoke travel itineraries, manage luxury travel experiences, coordinate corporate travel, organize group tours, assist with visa and travel documentation, and facilitate MICE events and concierge services. This involves sharing necessary details with airlines, hotels, tour operators, and other third-party service providers.
• To Personalize User Experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our online platform. This allows us to tailor our offers and communications to your interests.
• To Process Payments: Information provided for bookings and payments is used solely for that purpose, except to the extent necessary to provide the service.
• To Improve Our Service: We may use feedback you provide to improve our products and services. Usage data helps us enhance the functionality and user-friendliness of our online platform.
• To Send Periodic Emails: We may use the email address to respond to inquiries, questions, and other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. You can unsubscribe from future emails at any time.
• For Compliance and Legal Obligations: To comply with legal requirements, respond to lawful requests, and protect our rights and interests, and those of our users.

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our online platform.

Sensitive and private data exchange between the online platform and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

4. Sharing Your Personal Information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the online platform or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

• Third-Party Service Providers: To facilitate your travel arrangements, we share necessary personal data with airlines, hotels, ground transport providers, tour operators, visa processing centers, and other service providers essential for delivering the services you have requested. These entities are typically located globally depending on your travel destination. We ensure these providers adhere to strict data protection standards.
• Legal Requirements: We may disclose your information when required by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

6. Third-Party Websites

Users may find advertising or other content on our online platform that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our online platform. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other online platform, including websites that have a link to our online platform, is subject to that website’s own terms and policies.

7. Changes to This Privacy Policy

Meridian Wayfinders has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8. Your Acceptance of These Terms

By using this online platform and our services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our online platform. Your continued use of the online platform following the posting of changes to this policy will be deemed your acceptance of those changes.

9. Contacting Us

If you have any questions about this Privacy Policy, the practices of this online platform, or your dealings with this online platform, please contact us at:

This document was last updated on November 28, 2023.